Front End Team Leader Review
at B&Q
Level 3 Apprenticeship
Customer Service
Inverness / Inbhir Nis
Review Submitted: February 2023
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I look after all aspects of service from entering to leaving the retail environment. Making sure that we are doing this in a safe all inclusive environment. Maintaining the policy and procedures laid down by the company guidelines
To what extent do you enjoy your programme?
5/5
I loved the experience-it has been 36 years since I had done anything similar and reinvigorating these skill was a eye opener
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Communication I feel has improved,listening and learning from people instead of going forward with my plan increases productivity and teamwork
Structure and Support
How well organised/structured is your programme?
5/5
Nic who was my guiding hand supported me 100% as I have previously said it had been a few years since doing this type of exercises
How much support do you receive from your employer?
5/5
My line manager was continually inquisitive regarding what and how I was learning
How much support do you receive from your training provider when working towards your qualifications?
5/5
Always available to me regardless of the circumstances
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Allows me to be more reflective and understanding
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I love to be involved with any of the charity projects that are happening in the store
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Great family environment which allows you to gain skills that can either set you up for life or reinvigorate the skills that you may have forgotten that you had
What tips or advice would you give to others applying to B&Q?
Be yourself , B&Q like you to be you xx
