Customer Advisor Review
at B&Q
Level 3 Apprenticeship
Customer Service
Stroud, Gloucestershire
Review Submitted: February 2023
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I help advise customers on their DIY projects and maintain quality of shopping experience.
To what extent do you enjoy your programme?
3/5
It's not overly thrilling, but I wouldn't say it's un-enjoyable.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I am currently improving my leadership and team building skills
Structure and Support
How well organised/structured is your programme?
4/5
Very well structured, I have regularly scheduled check ins with my coach
How much support do you receive from your employer?
4/5
Its mainly something I have to be personally responsible for and make time for but I am supported by my employers
How much support do you receive from your training provider when working towards your qualifications?
4/5
my training provider is very helpful always at the end of a phone
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it offers me more opportunities with in my role to be challenged, my employers feel more obliged to stretch me
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
no
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
they treat their staff well
What tips or advice would you give to others applying to B&Q?
Be a team player, especially in smaller stores.
