Showrooms Project Coordinator Review
at B&Q
Level 3 Apprenticeship
Customer Service
Nelson, Lancashire
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is a showrooms advisor, where the main focus is to create and sell designs for kitchens, bathrooms and bedrooms, whilst maintaining a professional and healthy relationship with customers. My other role is the installations coordinator, where I oversee and coordinate the customers installation process from start to finish.
To what extent do you enjoy your programme?
5/5
I enjoyed the programme greatly, as the depth that each module went into was truly remarkable. There is reasoning behind each module and why this is being taught and how the skills can be used within everyday scenarios. The programme was highly customer based but also worked on bettering yourself.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many new skills which have been very beneficial in maintaining the customer relationship. The course gave me a variety of different ways to interact with customers to gain the best possible outcome from different situations, however, it also gave me the confidence and skills to progress myself.
Structure and Support
How well organised/structured is your programme?
5/5
The structure of the programme was easy to follow and well thought out. The level of detail within each module gives a great understanding as to why you are being taught this and links together to previous modules. The combination of all the modules creates a very insightful learning programme.
How much support do you receive from your employer?
5/5
The support I received was simply amazing. I was allocated time within working hours to be able to focus my attention on the learning so I can put this into practice as best I can. The resources available to complete the programme were very helpful and made it altogether a better learning experience.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I cannot be more thankful for the support received from my training provider. There was no limit to how professional she was. Her willingness to help was outstanding and I truly believe that no matter how unsure you may be about an apprenticeship, the advice and support will be ample in progressing yourself in your workplace.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I believe that as my role is very highly customer based, the detail in which my qualification went into about customer satisfaction, gives me a great deal of knowledge and understanding on how to handle certain situations. Without the training, resolutions to certain complaints would not have come as quickly. There is definitely an element of calmness to most situations now.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Our company is a very charitable one, where there is quite a lot of opportunities to get involved with raising money. So even though there are not necessarily any company based extra-curricular activities, there is still the chance to give back to the community in a fun way and raise money for charities outside of work.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
B&Q is a very inclusive place to work. The diversity of the employees knows no bounds. Everyone and anyone would feel welcome and the help and support given is beyond measure. It is truly a fantastic place to work and you will not only make friends, but you will also be able to help customers with everyday DIY knowledge.
What tips or advice would you give to others applying to B&Q?
I would highly recommend an apprenticeship to anyone currently at, or thinking of applying to B&Q. The programme is not aimed specifically at B&Q colleagues, but to everyone is a vast number of different job roles. So, this means that no matter where you see yourself in the future, you will have gained new knowledge on how to handle certain situations, customer relationships and about how to better yourself into being the best employee you can be.
