Customer advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Ipswich
Review Submitted: February 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Listening to and advising customers. Managing stock. Unloading lorries. Range changes.
To what extent do you enjoy your programme?
4/5
Very much so.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Since i started i have learnt how to operate forklift trucks, the timber saw, the tills. It has also booosted my confidence in talking to people.
Structure and Support
How well organised/structured is your programme?
4/5
Its pretty straight forward and easy to understand and easy to use. I do wish there was more personal meetings, which i believe they are getting back to post covid.
How much support do you receive from your employer?
4/5
Employer gives me my allocated time to do my work. Although sometimes it is difficult to get away if i am the only one working on my department.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is always there for me, if i have any questions or concerns.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Gives me insights and makes me think about things i would not have done beforehand
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
There is not, although i do organise activities with work friends outside of work.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
The people are amazing there. There is scope for progression and support to help you get there.
What tips or advice would you give to others applying to B&Q?
Talk to as many of the staff as you can. The staff is what makes it a great place to work
