Assistant manager Review
at Greene King
Higher Level Apprenticeship
Hospitality Management
Urmston
Review Submitted: February 2023
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Managing the pub alongside my general manager. I care for the customers and staff and coach them to achieve amazing things. I also work back of house to produce fantastic food for the customers to enjoy. I also provide friendly service to all I come across to pour happiness into lives.
To what extent do you enjoy your programme?
5/5
It's amazing to learn new skills. It's also been great to learn why I do the things I do. Applying the stuff I've learnt is very satisfying. Learning new skills like communication and body language helps in my day to day job. These skills are applicable to real life situations
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Customer service skills, finance skills! I'm much better with maths now. Communication skills, I can talk to all sorts of people and find ways to communicate with them in a polite professional manner. I can also do a lot of hands on jobs like changing gas, barrels and post mix. I can also cook the entire menu.
Structure and Support
How well organised/structured is your programme?
4/5
Aptem was difficult to get used to. It has a lot of issues as it is a new app. However the dashboard is great to showing me exactly where I am and what I need to focus on. The learning is great and all links in with other topics which help me make the links to understand better.
How much support do you receive from your employer?
5/5
My employer knows I don't need to be pestered and that I will go to them when I need support. They are happy to help however they can. If I have a question they do their best to explain it to me or to find out the answer so we can learn together.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I know that whenever I need to I can ask them questions and they get back to me as soon as they can. They explain things using things I have knowledge on so I can make the connections and understand better. If I am really stuck on a topic they set up a learning meeting with me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
All my new knowledge helps me understand how to work better and more efficient. Communication helps me communicate with my team and customers and the finance module helps me understand why I need to do the things I need to do and what exactly it is for. The different matrix help me in my future meetings and plans
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
There isn't at the moment but we do meet up to have drinks and go out together. I belive this team bonding is very important to build bonds. I wish we had extra curricular things to do but we don't get enough time off as we are a smaller pub.
Recommendations & Advice
Would you recommend Greene King to a friend?
Yes
Why?
I believe they are trying to be a supportive great place to work. They have been great with me the last couple of years but I believe they still have work to do! I think they need to listen to the staff more and try for a better work life balance.
What tips or advice would you give to others applying to Greene King?
Ask for help if you need it! We are all here to try to help each other achieve better things. Just be honest and yourself and you will fit in fine! If you struggle with something tell people around you in the business and we will help how ever we can.
