Customer service advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Witney
Review Submitted: April 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work on the self service checkouts. I assist customers in making purchases, asking them if they have a club card and telling them the benefits of a club card .
I also serve customers who wish to return items as they have to be processed on a specific cash till.
I also serve customers who wish to return items as they have to be processed on a specific cash till.
To what extent do you enjoy your programme?
5/5
Although I struggled at the start, I soon got to grips with the programme. So I am enjoying the programme as it makes me think of different aspects of customer service.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
As I had not worked in a retail environment before, all the skills I now have have been learned in the last two years. I have learnt how to use scanning barcode equipment, how to operate a till, how to process gift cards and how to handle cash.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well structured. The online system is easy to navigate. There are regular review meetings.
How much support do you receive from your employer?
5/5
The support from my employer is available, but due to the the work load, it is somewhat difficult to get the support needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
This is excellent as I have regular meetings.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It makes me more conscious of how I deal with customers!
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are non that I am aware of.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
It is a friendly place to work and the pay is of an acceptable amount, with a generous holiday package.
What tips or advice would you give to others applying to B&Q?
Be prepared to work hard.
