Range Change Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Chippenham, Wiltshire
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I have only been on the apprenticeship for a couple of months and have found it to be a good experience, i get regular checkins either by call or message from my learning coach, who also provides great 1-1 web and in person teaching lessons.
To what extent do you enjoy your programme?
5/5
I enjoy the program a lot, it is not to dificult to follow the online traiing and the information is very informative
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I am devleoping my customer service skills and through the duraion of the course so far have learnt that ther eare many different ways in which to ask a more open question, something i have previously struggled with. this is something i hope gets better with time.
Structure and Support
How well organised/structured is your programme?
5/5
the program is very well organise, broken down into smaller sectins that i have got a weekly target to complete a couple at a time. with a bit of other training at work included.
How much support do you receive from your employer?
5/5
i recive a good amout of support from my employer, they know that this is really important for me to be able to progress.
How much support do you receive from your training provider when working towards your qualifications?
5/5
i recive regular calls and messsages allong with monthly checkins regarding the wrk i do, and because of some extra learnng support also get extra progess check calls.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualification will give me more knowledge about customer servie, it will also help me be a better communicator ammoung other things that i am still yet to learn, but look forward to it.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes, I am the stores peopl forum rep and attend monthly store and 3 monthly area meetings, also attending meetins with my line and store managers.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
its a good company to ork for with good progression and great training programs, D&I is great as well.
What tips or advice would you give to others applying to B&Q?
look forward to being involved in a lot of practical work on a daily basis.
