Customer advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Merthyr Tydfil, UK
Review Submitted: February 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Advisor on seasonal. Filing stock, customer service, answering phones, general cleaning click and collect service.
To what extent do you enjoy your programme?
4/5
It was quite enjoyable. Easy to juggle home work and learning. Although sometimes I did feel some stress in needing to complete work.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed lots of skills using the gun for stock. I've also refreshed my knowledge in some areas.
Structure and Support
How well organised/structured is your programme?
4/5
It was very good. My trainer was always on hand to answer questions.
How much support do you receive from your employer?
4/5
Plenty of support. I spent time asking colleagues about questions I needed to answer. I also learnt via our intranet.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Loads of support from Louise. She was amazing always making sure I was ok and if I had any questions or needed help she was there.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It's great knowing I have some extra knowledge other colleagues mat not have. So I'll be able to help when needed. And if I want to progress further I can
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not many. Occasional nights out as a team few and far between.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
It's not just a dead-end retail job. You have the chance to progress and learn to further a career rather than just a job.
What tips or advice would you give to others applying to B&Q?
Be yourself. B&Q are very inclusive and supportive of home/work balance. If you want to go further in your job role they have loads of opportunities to do that.
