Kitchen and Batnroom advisor Review
at Wickes PLC
Level 3 Apprenticeship
Marketing
Harlow
Review Submitted: February 2023
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work as a Kitchen and Bathroom Advisor in a wicjes showroom. My day to day duties are to speak to customers, do amazing demonstration of products, sell and help them with after sale issues. I manage designers' calendars and help with planning, if necessary. As a future Design Consultant I will need to do home visits, plan kitchens and bathrooms and sell.
To what extent do you enjoy your programme?
4/5
I like the programme and being involved more in design and planning. I like how we are taught every single detail about products but also about how to build relationships with our customers. I could understand better myself during this programme and what I really want to do and I am grateful for this.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I developed many of my skills like k owledge of products, personal relationships with members of the team and company, customer care and more. I learned new skills like planning a design in CAD and present it to the customer, strategies of communication to be able to meet customer's needs and tips to sell.
Structure and Support
How well organised/structured is your programme?
4/5
The programme is well organised in different modules in function of topics. The diary and my coach, helps me keep track of everything and be in time with deadlines. Because of the Winter Sale, some modules have been done in a different order and this helped more with the completition of every task.
How much support do you receive from your employer?
4/5
My manager is always open to help if I need to have any discussion related to my apprenticeship. Of course, we are in a sales environment and his main task is for as to take leads and sell, but I manage my own time. Working at a desk helps me do some work for the apprenticeship without the need to ask him time.
How much support do you receive from your training provider when working towards your qualifications?
4/5
[This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is always available to answer my questions and explain everyhing I need to know. She helped me with my English Exam by assigning a tutor to help with the preparation. We have some 1:1 meetings to fix the ideas, when needed and she always keeps track of my progress and advice me what to do.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
My qualification helps me to achieve the knowledge necessaty to pursue the Desogn Consultant role and be able to present projects in an impeccable way. Because English is not my first language, the apprenticeship programme helps me to be more confident in presenting ideas and communicate with others when needed.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Wickes usually organises a Christmas dinner with store colleagues. There also different events during the year related to the Design team only, like the Winter Event for Kitchen and Bathroom advisers and Design Consultants where we can meet representatives from head office. We have periodically events with other KBAs from the same region.
Recommendations & Advice
Would you recommend Wickes PLC to a friend?
Yes
Why?
Flexible hourse of work and nice people plus the benefit of dping different programmes of apprenticeships to become a Manager or a Design Consultant. Wickes give equal opportunities to everybody and there is quote a good level of progression within the team. Everybody cam go further as long as there is the goal.
What tips or advice would you give to others applying to Wickes PLC?
Choose Wickes of you want to start your career but don't have any experience. It gives you a good start in Customer Services. Be prepared to work hard but have the opportunity to progress in your career. Colleague discount, hight street discount programme and opportunities to socialize in chatity events.
Senior HR Services Administrator
at Wickes PLC
- Higher Level Apprenticeship
- Northampton, Northamptonshire
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4.4
