Range Change Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
St Neots
Review Submitted: February 2023
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Merchandising New Lines, debriefing Trading managers and sharing training with staff members.
To what extent do you enjoy your programme?
4/5
I enjoy the learning as it has given me more confidence.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have understood my customer journey in greater detail and how my role plays a part in store.
Structure and Support
How well organised/structured is your programme?
5/5
It is easily broken down into bitesize chunks.
How much support do you receive from your employer?
3/5
Not as much as I would have hoped due to Covid pandemic.
How much support do you receive from your training provider when working towards your qualifications?
5/5
After 4 changes to the trainer, I managed lots as had more consistency.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Gives me more knowledge of the business requirements which I didn't have before.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Networking events and further training.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
The company has a fantastic atmosphere especially with apprenticeships.
What tips or advice would you give to others applying to B&Q?
Be confident, no skill is less valuable than another.
