Range Change CA Review
at B&Q
Level 2 Apprenticeship
Customer Service
Tamworth
Review Submitted: February 2023
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I provide customer service to the public, creating orders, refunds, sales and general assistance
To what extent do you enjoy your programme?
5/5
It's made me look at myself and how I can develop the basic skills I had already had
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt to listen more, ask questions to get a better idea of what someone needs
Structure and Support
How well organised/structured is your programme?
5/5
Very. It was laid out in an easy and understandable way
How much support do you receive from your employer?
5/5
I had a mentor who helped with any difficulties I may have had
How much support do you receive from your training provider when working towards your qualifications?
5/5
The tutur was excellent, and was always on hand to assist if I needed it
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel it has made me a better person to assist my customers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No there isn't
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Because it is a great employer who listens and the team are a great bunch to work with
What tips or advice would you give to others applying to B&Q?
Be yourself, and enjoy the experience
