Showrooms Manager Review
at B&Q
Level 3 Apprenticeship
Customer Service
Cheltenham, Gloucestershire
Review Submitted: February 2023
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I oversee a team of four Showroom Advisors. Making sure all are up to date on training and new systems (ie.CAD, GDPR) and that our department is always in tip top condition ready for customers. We are trained to listen to customers in order to create their dream project for their home.
To what extent do you enjoy your programme?
3/5
It was enjoyable and I had great support from both my Lifetime trainer(s) and my employers.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
As my background was not in Showrooms when I started working for B&Q, I have learnt how to design projects and gained knowledge of a wide variety of products. Allowing me to know what the most popular stock is (value for money) and talk confidently about our products.
Structure and Support
How well organised/structured is your programme?
3/5
It was well structured and easy to form a routine.
How much support do you receive from your employer?
3/5
I had ample support from my employer although it was difficult during busy periods.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The support I was given was absolutely amazing.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It has helped me understand more about the business.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Running club.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
It is a great working environment and progression is possible.
What tips or advice would you give to others applying to B&Q?
Learn, lead by example and persevere.
