Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Paisley
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Working on front end I serve customers on the checkout, self service and also the collections desk. I am also cash office advisor which involves cash lifts and banking.
To what extent do you enjoy your programme?
5/5
It has not caused by any stress and I have been able to complete my work confidentially. I have enjoyed working with my coach, she has been fab at keeping in the right direction.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned more about certain laws for various aspects of my role.
Structure and Support
How well organised/structured is your programme?
5/5
Very well, I have had no issues understanding what was required from me.
How much support do you receive from your employer?
5/5
My employer has had no issues at all in allowing me time to complete anything required.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My coach has been on hand any time I have needed her whether it be by email or telephone.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Very well.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
No
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
I enjoy working at B&Q, I have worked here for 5 1/2 years and never had any instance where I have disliked my role.
What tips or advice would you give to others applying to B&Q?
I would say to be confident and upfront.
