Bussiness Developer/Counter assistant apprentice Review
at Howdens
Level 2 Apprenticeship
Business Operations
Cumnock
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
To what extent do you enjoy your programme?
5/5
I enjoy my programme very much , I enjoy the daily interactions with the customers both in the depot and on the phone, I also enjoy being involved in projects sigh as rearranging the counter and I enjoy learning skills and knowledge from other members of the depot and watching how they work
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned many new skills while being at Howdens such as how to use K8. I have also helped my developed skills such as problem solving, listening ,customer service, telephone skills etc
My listening, customer service and telephone skills all help when making phone calls to customers to try and encourage them to make a trade or open a new account.
My listening, customer service and telephone skills all help when making phone calls to customers to try and encourage them to make a trade or open a new account.
Structure and Support
How well organised/structured is your programme?
5/5
My porgramme is very well strucutured especcially on line, everything i need to find and answer is under sections which helps a lot with finding them and also wastes less time. The programme is very easy to follow there is no added stress and or pressure with deadlines being to close to when tasks had been assigned.
How much support do you receive from your employer?
5/5
From my employer I receive a lot of support on a variety of different things like if help is needed while filling in my questions for my SVQ or in and around the depot such as when I am serving or with paperwork and anytime I ask for help I am more than supported when needed
How much support do you receive from your training provider when working towards your qualifications?
5/5
I don't see my training providers much face to face but I do know if I have a question or needed help with anything i am able to email, text and or phone them and they are very good at getting back fast if I needed help with a question.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification through JMB helps me in my roll as it encourages me to make sure anything that has been written or said stays true and ensures that everything that I have learned is useful.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
there are activates within howdens but i have not attended any yet
Recommendations & Advice
Would you recommend Howdens to a friend?
Yes
Why?
ID RECCOMD HOWDENS TO A FRIEND AS THEY ARE VERY GOOD AND CARING TOWARDS THE STAFF
What tips or advice would you give to others applying to Howdens?
the advice id give is be confident while applying
