Client Service Executive Review
at WTW
Higher Level Apprenticeship
Insurance and Risk Management
Leeds
Review Submitted: February 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am responsible for a number of large commercial clients, for whom I arrange their insurance cover. In doing this, I regularly contact clients and underwriters, and ensure that any insurance related tasks are completed to deadlines.
To what extent do you enjoy your programme?
5/5
I really enjoy my programme - everyone has been so helpful and welcoming. I work in a sociable office where everyone is keen to help and I can ask anyone a question if I need help. I have a great work - study balance and feel really happy in my work.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed my skills in using resources such as Outlook and Word, but also developed my organisational skills and built confidence in speaking to new people over the phone. I have learnt how to place insurance cover and how everyone's roles in the sector contribute to this.
Structure and Support
How well organised/structured is your programme?
4/5
There is a clear structure to my study sessions and my tutor schedules regular sessions to catch up.
How much support do you receive from your employer?
5/5
My employer is extremely supportive - I can always ask questions or speak to others. They allow me time to study and give me enough work but not an overwhelming workload.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I participate in regular study sessions and catch ups. I do find that the catch ups are of a tick - box nature and quite robotic however the study session tutor is extremely supportive
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I understand why regulations are in place, what different roles within the business do and how to perform my role as best as I can
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are regular social activities and networking events which I have found particularly beneficial. My manager [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] arranges regular events with the other regional apprentices to build connections and teamworking skills
Recommendations & Advice
Would you recommend WTW to a friend?
Yes
Why?
I have found it a fantastic place to work. I feel as though they take great care to ensure it is a sociable and positive place to work. I have been so well supported both in my role and apprenticeship.
What tips or advice would you give to others applying to WTW?
The job involves taking on a lot of responsibility and accountability for your own work. You have to manage your own time and workload, and ensure the apprenticeship work doesn't fall behind. It is a fantastic place to work with lots of opportunities.
