Area Manager Review
at Wolseley UK
Higher Level Apprenticeship
Customer Service
Wokingham
Review Submitted: September 2022
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
- Leadership and management of 21 local Plumbing & Heating branches across the South-East with an area target of £38.9 million and a staff complement of +/- 86 team members.
- Operational and financial management of these branches, including health & safety, sales and compliance performance.
- Team training, development, engagement, and motivation.
- Area and branch sales strategy planning, including new business development, customer growth and service proposition.
- Human resource management for all branches within my network, including team performance, staff recruitment, reviews, reward and recognition, as well as disciplinaries.
- Supplier engagement, including events, training, product offering and customer engagement.
- Operational and financial management of these branches, including health & safety, sales and compliance performance.
- Team training, development, engagement, and motivation.
- Area and branch sales strategy planning, including new business development, customer growth and service proposition.
- Human resource management for all branches within my network, including team performance, staff recruitment, reviews, reward and recognition, as well as disciplinaries.
- Supplier engagement, including events, training, product offering and customer engagement.
To what extent do you enjoy your programme?
5/5
I absolutely loved the programme, it really help me connect the theory and the practical parts that we carry out on a day-to-day basis.
I really enjoyed the following areas:
- Leading Leaders
- Succession Planning
- Project Management
I really enjoyed the following areas:
- Leading Leaders
- Succession Planning
- Project Management
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have.
Structure and Support
How well organised/structured is your programme?
4/5
The overall programme structure was good with clear time frames, requirements and tasks.
How much support do you receive from your employer?
4/5
I received lots of support from my employer with regard to completing my course. The only area I would suggest making any changes to is the actual workload break down in hours, I initially anticipated about 4 to 6 hours per week, but on the back end it was 11
How much support do you receive from your training provider when working towards your qualifications?
5/5
[This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] from LifeTime training was amazing, she supported me every step of the way and I don't think that I would have done as well as I did if it was not for her great motivation and support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
As mentioned earlier, a lot of the course work aligned with our day-to-day job which was a great support.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are, but these are more localised.
Recommendations & Advice
Would you recommend Wolseley UK to a friend?
Yes
Why?
Fantastic company to work for with loads of great opportunities.
What tips or advice would you give to others applying to Wolseley UK?
Planning is key to everything that you do, ensure that you have a solid plan that you can work towards, this is everything from the interview process to actually doing the day-to-day job.
