Operations Manager Review

Item: Operations Manager at Wickes PLC
Rating: 3.4
Author: Anonymous

at Wickes PLC

Level 2 Apprenticeship

Customer Service

Chichester

Review Submitted: August 2022

Overall Rating

3.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2.5/5 - Overview of Role

4/5 - Skills Development

3.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Operating a retail store with responsibilities for all that is involved Staff, store security, banking , deliveries both in and out.

To what extent do you enjoy your programme?

1/5

At first was ok but what was to take a year yearly ended up 3 years. Very little support from any mentors. Going to monthly sessions with trainers was ok but rarely had the same trainer twice.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

All the time developing new skills

Structure and Support

How well organised/structured is your programme?

3/5

Structure was ok and learnt a lot from going to sessions. Again though, no real support

How much support do you receive from your employer?

5/5

Support from management and team was very good and was able to initiate new ideas onto the shop floor with support from management

How much support do you receive from your training provider when working towards your qualifications?

1/5

Hardly any. Only at the monthly sessions

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

Very well, it gives me greater confidence. A lot of what I learnt I have put into practice in my role as a manager

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

Haven't really got time to get involved in any events that involve work. Spend my pare time as the lead singer with a well known rock band and when I'm not doing that I study astrophysics