Duty Manager Review

Item: Duty Manager at Wickes PLC
Rating: 4.7
Author: Anonymous

at Wickes PLC

Level 3 Apprenticeship

Marketing

Chorley, Lancashire

Review Submitted: July 2022

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

Dealing with customer queries, implementing planograms, range reviews and campaign changes.
Daily open and close procedures

To what extent do you enjoy your programme?

5/5

The programme was well set out with interaction between all persons involved & not just the coach telling us things from a slide. For example there were little workshop sessions to do, group discussions, times where you can share any experiences of a situation you have had, etc

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Structure and Support

How well organised/structured is your programme?

5/5

very well structured - the programme was split into different modules with activities to do and presentations to do at the end of each module

How much support do you receive from your employer?

5/5

My store manager was very accommodating and was always around to support as/when required. I could also set aside time to continue any activities I needed to do

How much support do you receive from your training provider when working towards your qualifications?

5/5

I had lots of support. Shane was a brilliant coach and was always there to answer any questions I may have at any time

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I feel I know more about why we do things in store - before the programme, I did things because "that's what we do" but now I understand why we do them and how it can effect colleagues

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

We have annual team-based days out - usually paintball/laser quest and the like.

Recommendations & Advice

Would you recommend Wickes PLC to a friend?

Yes

Why?

Wickes are the best company I have worked with due to their flexibility - they work around your schedule a lot more than other companies...evidenced by when people come from other jobs and they get worried that they can't do a shift - I'll say "go talk to the manager, it'll probably be fine" and they look at you as if to say "really???"
We are like a family in Wickes and it shows by how happy and relaxed people are - not running around stressed all the time.