HEO Team Leader Review
at Government Economic Service
Level 2 Apprenticeship
Business Operations
London
Review Submitted: July 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to manage a team of 10 work coaches to ensure each of my team has the skills and qualities to deliver a consistently high standard of customer service to our customers. I monitor, coach and support my team to thrive in the workplace, I can empathise with the challenges of their role as I have recently been promoted from a work coach
To what extent do you enjoy your programme?
5/5
I really enjoyed the programme as the learning was varied enough to maintain my interest such as research tasks, e-learning and presentations, my tutors teaching style complimented my learning.
I also liked the end point assessment and planning this showcase from the start of the programme until completion really reinforced my development over the 12 months
I also liked the end point assessment and planning this showcase from the start of the programme until completion really reinforced my development over the 12 months
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes! I have have increased my knowledge about the mechanics of providing consistently high customer service, this includes understanding customer wants and needs and how to identify and meet these needs. Also, I have learnt about theories that explain the functioning of a team such as Belbin's theory.
I have also learnt customer service techniques such as influencing skillls
I have also learnt customer service techniques such as influencing skillls
Structure and Support
How well organised/structured is your programme?
5/5
Yes, the programme was very well structured, although I would have preferred it if units were completed in the same running order as the showcase - this was confusing to me!
Aside from this, as mentioned previously the delivery was excellent and the teaching style varied enough to be really enjoyable throughout - [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] was a godsend!
Aside from this, as mentioned previously the delivery was excellent and the teaching style varied enough to be really enjoyable throughout - [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] was a godsend!
How much support do you receive from your employer?
5/5
My employer was very understanding in supporting me with protected time each week so I could achieve my 20% off the job training. They also enabled me to attend regular relevant to my qualification training that contributed to my overall 20% and helped keep my continued professional development on point
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider has given me [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] as a tutor, she has really been my only contact with Realise but really and truly she is all that I have needed!
She has been extremely supportive and made allowances and adjustments when I have been struggling with workload or managing change within my organisation. Without her I wouldn't have gained my Distinction and will be eternally grateful
She has been extremely supportive and made allowances and adjustments when I have been struggling with workload or managing change within my organisation. Without her I wouldn't have gained my Distinction and will be eternally grateful
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification has helped me to understand the importance of meeting customer needs effectively and to a high standard and balancing this against business needs. This has been really important as my has changed to management and I am now sharing my knowledge and learning with the team so they can deliver the same high standards to our customers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, I recently attended the district leadership team away day which was an excellent opportunity to network and meet others in similar roles within East London. We had key speakers in the morning and in the afternoon each site took part in a Talent show!
We also have an engagement team who facilitates regular events including Eid, Breakfast, Halloween and a Football match
We also have an engagement team who facilitates regular events including Eid, Breakfast, Halloween and a Football match
Recommendations & Advice
Would you recommend Government Economic Service to a friend?
Yes
Why?
The department has a strap line which is 'I can be me in DWP' and for me this exactly true, the team I work with is very diverse and inclusive and I am encouraged to me innovate and think of new ways to improve the customer journey,
The work can be challenging and stressful but also meaningful and inspiring. I have ample support here to flourish
The work can be challenging and stressful but also meaningful and inspiring. I have ample support here to flourish
What tips or advice would you give to others applying to Government Economic Service?
You will need to work hard and be fully focused on achieving our business goals but the rewards are high. You'll be supported to develop your career and work with some really talented and inspiring colleagues
The application process is designed to get the best from you so its important that you prepare. Good luck!
The application process is designed to get the best from you so its important that you prepare. Good luck!
