Client Service Executive Review
at WTW
Higher Level Apprenticeship
Insurance and Risk Management
Ipswich
Review Submitted: July 2022
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role includes corresponding with insurers and clients through various means, including telephone, face-to-face, and email. I specialise in the placement of insurance programs for Japanese-owned businesses throughout the UK and Europe. The types of policies I place as an insurance broker include property damage, business interruption, motor fleet, liabilities and many more.
To what extent do you enjoy your programme?
5/5
I enjoy working in my team, the culture is great with lots of social events which create better relationships. The overall company culture is inclusive and dynamic, with lots of opportunities to join networks such as workability or young professionals. I didn't know what to expect when joining the insurance industry but it was a good choice.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed my communication skills since the beginning of my apprenticeship, gaining confidence on the phone and learning to write formal emails. As well as this, I have advanced my knowledge in office-based products, such as excel and word. Another skill I have learned is time management and how to prioritise in a high workload environment.
Structure and Support
How well organised/structured is your programme?
5/5
The introduction to the company was short which allowed me to meet my team at a very early stage. The company put on plenty of sessions to help with my CII studies and the supportive company culture meant that I could approach anyone in the company for help. The mentoring scheme at the company is a great opportunity to further develop.
How much support do you receive from your employer?
5/5
My employers offers a lot of support when required through various means such as my manager, mentor, skills development coach (at the growth company) and other colleagues. THe company has set up sharepoint sites full of training materials which is incredibly useful for both new and experienced staff when facing a new challenge.
How much support do you receive from your training provider when working towards your qualifications?
3/5
The training provider in general provides support when asked. Certain skills development tutors go above and beyond to support in any way that they can. They are only an email or phone call away. However, the general mailboxes are confusing and some colleagues did not get so lucky with a great skills tutor. Some tutors did what feels like the bare minimum.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I use what I learned on my apprenticeship every day, specifically the theory that I learned during my CII studies. It allows me to support both myself and my colleagues on complex insurance matters. The qualification also allows me to prove to clients and colleagues my competency in my role which builds trust.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Pre covid, there was an abundance of social events to attend. When covid hit, these became virtual through teams calls - such as quizzes or bingo. As restrictions were lifted sports clubs began, such as a regular Wednesday night football team. Although WTW seem to be hesitant to support such initiatives as they are not as in control.
Recommendations & Advice
Would you recommend WTW to a friend?
Yes
Why?
It is a large employer with roles in almost anything. Being a large multinational, there is an opportunity to develop a lifelong career in an interesting market. The culture at willis towers watson is encouraging and supportive. It is one of the largest apprenticeship employers in the local area which provides great opportunity to young people.
What tips or advice would you give to others applying to WTW?
The company has a long application process for the apprenticeship scheme since it is so competitive. This includes online tests, a CV, a video interview and finally an assessment centre which includes both an activity and 3 interviews. I found the most difficult part to be the video interview and so would recommend practising recording yourself and listening back.
