Team leader Review
at Greene King
Level 3 Apprenticeship
Hospitality Management
Nottinghamshire
Review Submitted: July 2022
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Running and managing the pub on a day to day basis making sure the team know what they are doing for the day serving customers food and drink and clearing and resetting tables taking cash and card payments booking people in on tables making coffees and puddings, dealing with complaints and general enquiries. Having general chats with team and customers
To what extent do you enjoy your programme?
5/5
I enjoyed the new lay out of the programme and having set work that I can just work through at my own pace I enjoyed the end point assessment even though it was very nerve racking but I felt I had achieved something I also felt that having my assessor to help was an amazing support
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes my confidence has improved a lot and my ability to deal with conflict and confrontation has grown tremendously. I have learnt lots of new skills like time management and list making. Pairing of wine for different menu items I understand the importance of policy's and procedures and following them and making the team aware of these also
Structure and Support
How well organised/structured is your programme?
4/5
Very well organised I liked the way all the work was set at once an I could work through at my own pace and send to my assor when I had completed I liked the extra learning section also. The only thing I would change is some of the questions at the end as these where every mis leading and hard to figure out
How much support do you receive from your employer?
5/5
My employer was very supportive with the whole course and helped along the way with the assessment at the end and helping me with any questions during the course if I had them. My boss actually stepped in when I didn't have anyone for my speaking and listening so that was a huge help
How much support do you receive from your training provider when working towards your qualifications?
5/5
[This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] was amazing I have done 2 nvqs with this lady and I would definitely do another if I was offered one. She was so helpful and understanding when needed and make sure I had everything I needed to complete the course
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
As I said before my confidence has improved 100% and my knowledge of the things i need to know has improved as well I really enjoyed doing the course and I would definitely do it again if offered as it has given me a boost that I needed and the knowledge to take the next steps in my career
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have drinks after work which is about the only friendship group I have other than my family also do lots of fundraising for mcmillan cancer so that is a social aspect we do a share the staff if other pubs need help we will go and help them if needed
Recommendations & Advice
Would you recommend Greene King to a friend?
Yes
Why?
Because the company has so many benefits and are really understanding to work for I have really progressed in my self during my time at greene king and they have given me the confidence to know I'm an amazing person and can do anything I want with in the buissness
What tips or advice would you give to others applying to Greene King?
Enjoy your self get the most out of the learning they offer and move forward in your career its hard work but rewarding pouring happiness in to people's life's is what we do at greeneking and I would not go with another pub company I love my job even though we have hard days the good weighs out the bad just enjoy your self its like having a extra family
