Customer advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Chippenham, Wiltshire
Review Submitted: June 2022
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is on front end, which means a customer facing role, I support my department by assisting customers daily and keeping up to date with policies and auditory requirements. I’m moving towards management so my day to day is becoming a lot more responsible.
To what extent do you enjoy your programme?
4/5
The apprenticeship programme I did I really enjoy. I learned a massive amount and it’s really pushed me and improved my work ethic
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
My confidence has grown massively, I love serving customers and receiving feedback. I’m moving towards a management role and by doing so I am a lot more independent
Structure and Support
How well organised/structured is your programme?
4/5
Brilliant
How much support do you receive from your employer?
3/5
I received support when I needed it, but I didn’t really get much interest from management within my store unless something important came up. My colleagues were always asking however, so a massive mixture
How much support do you receive from your training provider when working towards your qualifications?
5/5
I always had support. My learning supporter was fantastic.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It gives me the confidence to perform better and try new challenges/learn new things
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There is training that I can do within working hours e.g. I have recently done my fire course and about to do first aid
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Brilliant company to work for, amazing staff, great pension scheme and much more
What tips or advice would you give to others applying to B&Q?
Go through our website or LinkedIn
