People Apprentice Review
at Savers
Level 2 Apprenticeship
Customer Service
Dunstable
Review Submitted: May 2022
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work as a ER people apprentice at savers, my job role is based in HR. I am the first point of contact for support and advice on ER related queries. This includes; producing letters, arranging meetings, support with note taking, giving advice.
To what extent do you enjoy your programme?
5/5
I really enjoy my apprenticeship, it allows me to expand my knowledge, recap on previous knowledge and get paid while learning and gaining this experience. I have a close bond with my assessor which helps massively, especially when needing help/advice
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Before starting my apprenticeship, I didn't know what ER meant, I had no clue regarding the role or what it included. Now at the end of my apprenticeship I have a broad knowledge of ER related issues, how to respond to queries, the legal side of ER. I have also developed existing skills that have massively improved since starting my role.
Structure and Support
How well organised/structured is your programme?
5/5
I have monthly catch up calls with my assessor, I have a certain amount of expected work set each month to complete by a deadline. Now towards the end of my apprenticeship, I have 2 hours provisionally booked out to complete my showcase to work towards my EPA.
How much support do you receive from your employer?
5/5
I receive support from my line manager, she will attend my monthly catch up calls in order to be able to review my work load and to ensure i have enough time to be able to do all tasks. She will help me when needed completing my monthly set tasks. She also ensures she supports me throughout my normal job role not just my apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I guess my training provider provided me with an assessor for my apprenticeship duration so in turn this has supported me so much. My assessor is my first point of contact with anything regarding my apprenticeship.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has taught me core values and ethic principles in order for me to conduct myself in a professional way and ensures my customer service is above excellent standard.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Professional networking events which are good, they help expand knowledge by picking other peoples brains, they also help with networking and confidence.
Recommendations & Advice
Would you recommend Savers to a friend?
Yes
Why?
I believe they are a good company to work for, very rewarding with a great team of people. Very understanding.
What tips or advice would you give to others applying to Savers?
Put in the work and it really does pay off. There's a method to the madness, just stick it out!
