CUSTOMER ADVISOR Review
at B&Q
Level 2 Apprenticeship
Customer Service
Perth
Review Submitted: May 2022
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
4/5
-
Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
In my current job role, it requires me to mostly serve and help customers. i work on the checkouts at frontend and so i have to always be as friendly and considerate as possible as it can change a customers day quite easily depending on how i choose to act to serve them.
To what extent do you enjoy your programme?
2/5
i enjoyed the programme fairly well as i enjoy having tasks to complete for deadlines whilst adding knowledge to my every day tasks. i feel as though my programme did teach me a lot of important facts as well relating to health and safety and such, which i dont think i would have gotten to learn as quickly
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i learned new skills both through starting this job as well as starting and completing my apprenticeship. i gained more customer service knowledge as well as added confidence. the apprenticeship course taught me how to do things that i wouldn't have necessarily learend doing the job role i do, but it was extra knowledge and helps me work better
Structure and Support
How well organised/structured is your programme?
4/5
i found it very well constructed as we made a chart and labelled them colour coordinated in a way where i knew which tasks i was completing for when, so i could then organise myself in a manner which helped keep me satisfied with my learning and helped to guide me through the course
How much support do you receive from your employer?
3/5
i recieve necessary support from my employer, they are very supportive when i need them to be and they try to understand every situation to the best of their ability. i find that they are well educated and people as well, rather than some employers who seem to forget we are all human
How much support do you receive from your training provider when working towards your qualifications?
2/5
i received some time whilst working in which i was allowed to participate in my work to achieving the apprenticeship but i feel as though i was distracted by customers and had to go onto a till more than i would have liked as it made it harder for me to focus on the work
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i feel as though i have added knowledge now and so i can work more confidently in areas i may have found harder or more daunting to begin with when i joined the company. i am glad i got to participate and learned all of the new things that i managed to
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
yes, there is moree activities happening now that covid isnt as bad as it was when i was just starting here. there is quiz nights as well as staff nights to try and bond and get a better team, who all get along to the best of their ability at all times
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
it is a good company to work for, the team in my store are great and we all get along so well as well as being a store with a very good pension and benefits such as dicsounted glasses, cinema deals and of course our staff discount for products as well
What tips or advice would you give to others applying to B&Q?
i would say to focus and if its a job you think you would enjoy then to go for it as i have enjoye the majority of my shifts here, even on my worse days when i feel as though i am struggling in every aspect of my life and not just my work life
