Customer service Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Swindon, Wiltshire
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role as a customer service advisor is to help customers with product queries, any issues with paint. It also involves mixing of paint, facing up at the end of the shift, putting out stock when deliveries arrive. Making sure that gaps are filled by dropping stock from the overstock.
To what extent do you enjoy your programme?
5/5
I am curios to learn more, as there are a lot of things that I have learnt
since the programme started, for example: developed my speaking and listening skills, my maths skills etc. I make sure I complete all my modules on time, all my sessions that I'm booked for, I attend them all.
since the programme started, for example: developed my speaking and listening skills, my maths skills etc. I make sure I complete all my modules on time, all my sessions that I'm booked for, I attend them all.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I have learnt new skills and also developed new skills. I make sure I speak to customers more clearly and confidently about any product related issues or queries. I also make sure that my body language is professional at all times during work. I have also learnt a lot about my company.
Structure and Support
How well organised/structured is your programme?
5/5
It is well organised as everything is informed to you well in advance so that you can prepare for it. All learning and training resources are provided for. You even get a chance to discuss any issues with your mentor easily. Sessions booked for training are quite easy to access.
How much support do you receive from your employer?
5/5
A lot of support is given as I get time to complete my modules within the hours allocated to me. I get the Training rooms to complete my scheduled assessments. I even get enough time off work so that my work and personal life is well balanced. I also get help with the Questions from the modules that I have to complete.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support as I am able to easily ask questions through emails or through the lifetime training app. I get replies quiet fast to any questions. The app makes it very simple to use. The training they provide is very good as the trainers make it very simple to learn.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Through modules, there are videos, examples and how you need to go about in your work life. There are also questions on how you perform based on situations. This helps to reflect on how you work and how you talk to customers, your behaviour at work and also personal life.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes , there are event days when we can dress accordingly. We get together as a team on occasions. This helps to get to know one another well and this in turn helps us to work better as a team. There are occasions where staff are rewarded for a job well done.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Because, everyone is treated fairly and equally. As a team, we work together well. Everyone helps each other when there is an issue. Offs and holidays are taken care of very efficiently. The shifts are made to balance out your work and personal life. No one is burdened with the hours of work.
What tips or advice would you give to others applying to B&Q?
I would advice others applying to have a positive mind when they join. Make sure that they give their 100% at work because everyone is rewarded or recognised for their hard work. Treat customers and colleagues well and professionally. Be honest at work and be responsible for your own work.
