Team Leader Review
at B&Q
Level 3 Apprenticeship
Customer Service
Bolton, Greater Manchester
Review Submitted: May 2022
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Overseeing checkouts and click and collect, training colleagues and interacting with customers on a daily basis
To what extent do you enjoy your programme?
5/5
Learning new things and thinking outside the box
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes through the apprenticeship I have learned more about the customers experience in store
Structure and Support
How well organised/structured is your programme?
5/5
Extremely, [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is full of transferable knowledge
How much support do you receive from your employer?
3/5
Didn’t receive any support except from my deputy manager [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions]
How much support do you receive from your training provider when working towards your qualifications?
5/5
Full support from Carrie Ann 24/7
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
A more detailed understanding of my role and how I can adapt my style to deliver great results
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
A family work environment
What tips or advice would you give to others applying to B&Q?
Work hard to meet customers needs and the more you learn, the more you progress
