Team Leader Review
at B&Q
Level 3 Apprenticeship
Customer Service
Peterhead
Review Submitted: May 2022
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am new to the role - still in training but it will involve deliveries, waste management and duty manager responsibilities
To what extent do you enjoy your programme?
3/5
Enjoyed being in a learning environment.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Stock management
Customer buying habits
Theory to lead a team
Customer buying habits
Theory to lead a team
Structure and Support
How well organised/structured is your programme?
3/5
Well organised as was current showroom advisor was hard to get the time to complete the course work during work hours so some of this was completed at home.
How much support do you receive from your employer?
4/5
I got support but as said previously it was hard to get the dedicated time to complete parts of the apprenticeship. I feel this was because I am the only full time showroom advisor.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My tutor was always available via email or phone when needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Gave me better understanding into the importance of stock management.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
NO
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
It's a great place to work - everyone is really friendly and helpful when needed.
What tips or advice would you give to others applying to B&Q?
Be honest when applying if you are looking for job to just get by or whether this is somewhere you want to progress through the company. I would also recommend that they look at the excellent apprenticeship program which is offered.
