customer assistant Review
at B&Q
Level 2 Apprenticeship
Customer Service
Salisbury
Review Submitted: May 2022
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
i am a customer assistant, this role means that i help customers find what products they need and give them information on products. my role also includes putting away stock, tidying shelves , making sure products are priced properly and put in the right place so that people can see them.
To what extent do you enjoy your programme?
4/5
i enjoy my program as it is teaching me a lot of things that I didn't realise were so important when working in retail. I have learnt that your body language is one of the most important things when dealing with customers and can mean the difference between a sale and no sale.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have definitely gained a lot of confidence since starting work and have managed to overcome a lot of my difficulties with anxiety. I have also learnt a lot of skills while working, for example I've learnt how to drive the wave and use a ppt, I have also learnt how to gap manage and locate products to certain selling locations.
Structure and Support
How well organised/structured is your programme?
4/5
the programme is very well structured as I know exactly what I need to do and when. I check everyday to see if I have been given more work to complete and the site is very easy to navigate and check. I can also see my progress and whether I'm on target
How much support do you receive from your employer?
4/5
I receive a lot of support from my employer. he always checks up on how I'm doing and if I need help with anything. he also gives me a good amount of time at work to complete my tasks. he has also offered ways to boost my knowledge about retail, for example going to another store and seeing how they work differently to us.
How much support do you receive from your training provider when working towards your qualifications?
4/5
my traning provider gives me all the resources i need to learn about my course, for example they have a range of video learning, written information and scenarios so you can imagine yourself in that particular situation which can help people that may struggle with trying to put themselves in that situation.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel like my apprenticeship is helping me to work a lot better with customers and teaches me how to provide the best customer service that I can give. its teaching me while I'm working so I can apply the tips and tricks while in serving on the shop floor.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
I don't think we offer extra-curricular activities at work. however it may be something that i could bring to one of my managers to try and improve on staff commitment and it may help with staff bonding and getting employees to work with people they may not usually work with.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
I would recommend working for B&Q because you get many benefits while working for them, for example a 20% discount which you use more than you think. the amount of holiday you get is really good at 6 weeks and its a really nice working environment particularly at the B&Q I work in.
What tips or advice would you give to others applying to B&Q?
I would say to expect to be on your feet a lot of the time as you'll be working round a store with customers. make sure you actually want to do the job your applying for as the customers really value someone who is happy and willing to do their job.
