Customer Service Team Leader Review
at Savills
Level 3 Apprenticeship
Customer Service
Manchester
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role involves leading a small customer service team and developing them to deliver world class customer service. As a supervisor, I coach, encourage, motivate and look after their welfare. I am responsible for the smooth running of this department. In my role I have a small amount of admin and planning to do as well as being operational with the team.
To what extent do you enjoy your programme?
5/5
I am really enjoying the programme so far. My work has been supportive in ensuring I get enough time each week to work on the tasks. It's been a long time since I did any learning and I am enjoying using my brain again. My tutor is so supportive!
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
In my apprenticeship so far I have been analysis emotional intelligence and how this can help me become a better leader. The course content is very interesting and there's even been opportunities for the team to become involved, providing valuable feedback to me on my performance. By the end I will earn a qualification to further help my career.
Structure and Support
How well organised/structured is your programme?
5/5
We use a system called Bud where all the tasks can be downloaded and then uploaded once gone. I received an induction with a thorough walk through on how to use this and the tutor is always available on email or through Bud. Meetings are on teams and easily accessed.
How much support do you receive from your employer?
5/5
My manager has been very supportive of me taking time out of my working week to complete this course. I have plenty of opportunities to shadow my manager and I am confident that any further support I need will be provided. The management team have really supported me to do this.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My tutor is very active and replies quickly to emails. He marks submitted work promptly and we meet once per month to discuss my progress. He is full of encouragement and helps put me at ease. I am really enjoying doing this qualification and I feel he has a lot to do with this.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have already begun to apply my learning to my existing role, the theory of leadership, management and emotional intelligence is really helpful when dealing with difficult issues arising with the team. My team helped to rate me for my Johari window and it was fascinating to see which words they chose to describe me.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have plenty of company events to become involved with here. Some are social, some are for the community. I often organise social events for my team for bonding and relaxation. I am a dementia champion and provide training for others on Dementia. We have a wellbeing room where staff can relax, play pool and table tennis. We also encourage our team to take wellbeing walks. When I am not working I am often spending time with my family, my children and dog.
Recommendations & Advice
Would you recommend Savills to a friend?
Yes
Why?
The company have supported me to enhance my knowledge by allowing me chance to do this course. My immediate manager is very engaged with my development and always gives me feedback on my performance. As Savills is a large company, I feel there may be plenty of opportunities for the future.
What tips or advice would you give to others applying to Savills?
Ensure CV's are showing candidates to the best of their experience. At the interview be yourself and provide examples of times you have shown that you can perform the skills we are looking for. Sometimes we do group interviews so we recommend that you speak up and show us how well you can interact with others.
