customer advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Poole, UK
Review Submitted: May 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
i work in the delivery hub, i pick products for customer orders for delivery making sure they are picked correctly and ready to be loaded onto our vans.
To what extent do you enjoy your programme?
5/5
i really enjoy working with the people in my team. I enjoy coming to work
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Doing my apprenticeship has helped understand how the business works
Structure and Support
How well organised/structured is your programme?
5/5
My manager is very good at giving me the time i need to do my apprenticeship. i have a good routine for my days work and make sure that each tassk is done in the right amount of time
How much support do you receive from your employer?
5/5
i get all the support i need and i know where i can go if there is anything i need
How much support do you receive from your training provider when working towards your qualifications?
5/5
i get all the support i need. i have plenty of ways in which i can contact my training provider
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
i am learning new things about the business and this is helping me to help my customers more effectively
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
we do nights out with colleagues, lottery style games and some company events
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
it genuinely a really good place to work. there are lots of benefits like 20% discount but the people who i work with really make the difference. they are also very accommodating when i have needed time off or needed to change my shifts
What tips or advice would you give to others applying to B&Q?
be yourself!!!!!
