Customer Advisor Review
at B&Q
Level 3 Apprenticeship
Marketing
Liverpool
Review Submitted: May 2022
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
5/5
-
Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is mainly spent working with customers to design their dream bathroom, bedroom or kitchen. I spend a lot of time talking to customers to find out what they want, I process sales, finance agreements, spend time building relationships with traders and our current fitter. I help customers on the shop floor.
To what extent do you enjoy your programme?
5/5
I enjoyed my two apprenticeships immensely. I had a wonderful tutor, who was very supportive with both my apprenticeship work and ensuring that I had the time to complete the work. I was also supported with my mental health by my tutor and found her a good listening ear. I plan to continue to learn, but outside of my job.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
As this is my first job in retail, I have learnt a great deal about working in the retail sector from my apprenticeship. I have built confidence in dealing with complaints, understanding the customer journey and the power of social media making or breaking a reputation of a company and their sales
Structure and Support
How well organised/structured is your programme?
5/5
My apprenticeship was well structured. The modules are easy to follow and have additional learning to improve your knowledge. They have different ways of providing information eg videos, interactive stories. The monthly meeting with my tutor changed from face to face to phone contact during COVID-19 lockdowns and was still given the same level of help.
How much support do you receive from your employer?
3/5
To start with I had to get my tutor to speak to my store manager to get the time off the shop floor to complete my work. A change my in section manager saw a vast improvement being able to get the time & support I needed to work through my apprenticeships
How much support do you receive from your training provider when working towards your qualifications?
5/5
The report from the training provider was amazing. My tutor was always on the end of the phone or email for me to pick their brains. At the start of each visit a welfare check was always carried out (as I have several long term medical conditions). If I raised any concerns, my tutor was always willing to talk to the store manager.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The apprenticeships gave me much more insight into the background work that goes on behind the scenes to keep a store running. It helped me to develop confidence to deal with complaints, as I had information about the procedures, laws and regulations that have to be adhered to and the processes to follow.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
B&Q have several groups for staff to join if they wish too. An example is the People Forum where any ideas, concerns or issues can be discussed. Throughout the year several staff nights out are organised by staff members to go to. Different departments also arrange team night out to celebrate achievements.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
Overall it is a nice place to work. The team feels like a family and even on a bad day, there is always someone who will give you help. Several wage increases over covid and now, with the soaring cost of living, B&Q are providing breakfast for the staff.
What tips or advice would you give to others applying to B&Q?
Be yourself at the interview. Think about what you can bring to a team. Show off your uniqueness. Although the job isn't rocket science it isn't easy either. The amount of knowledge you will accumulate over the years is amazing and make you look at DIY in a while different way.
