TradePoint Customer Advisor Review
at B&Q
Level 2 Apprenticeship
Customer Service
Glasgow
Review Submitted: May 2022
Overall Rating
2.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role involves till work, building/maintaining relationships with new and existing customers, stock management, gap management , team work as well as using own initiative, working member contact report,
To what extent do you enjoy your programme?
2/5
I enjoy my experience but feel I am more capable than my worth in my department, I would like to move departments.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
gained the Retail Level 2 qualification with Lifetime Training.
Structure and Support
How well organised/structured is your programme?
2/5
I seem to run most of the department without the official title, we have a new supervisor who needs alot of support so I basically get left to do everything myself.
How much support do you receive from your employer?
2/5
I feel I have no one in my work who I can talk to about issues, my mentor is great as they were my old supervisor so I have a great relationship.
How much support do you receive from your training provider when working towards your qualifications?
2/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
I recommend B&Q as a company but not my store as management are awful
What tips or advice would you give to others applying to B&Q?
none
