Service Section Leader Review
at ASDA
Degree Apprenticeship
Customer Service
Manchester
Review Submitted: May 2022
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I look after the checkout and customer service desk. We also have a large click and collect at our store also. I complete all department training, rotas, control wages. I am also responsible for planning holidays and absence. I act as duty manager a few days a week and open and close the building.
To what extent do you enjoy your programme?
5/5
I have really enjoyed working on this degree over the past four years. Studying online was tough over the pandemic which the tutors still make it work. The face to face training has been amazing and the lecturers have so much knowledge to tap into and that has been really enjoyable.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
While completing this degree I have improved my skills in so many areas. Negotiation skills is an area I have improved on the most and not something that I have ever really thought much about. My writing and reading skills have also improved over the last four years. I understand more areas of the business and not just what happens at shop level.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is structured very well. Each turn we complete two assignments in one area of business. You also have a project running each year that you have to work on also. All of the university is well organised and everything is planned to help us gain everything we need to get a great grade.
How much support do you receive from your employer?
5/5
My employer is very supportive and they have funded this apprenticeship which is amazing. I would have never had the chance to go to University late on in life without them. The key is planning with your employer so that you can both get what you need. 10/10 from them.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The training providers give you the most support. The lecturers are really informative and they make sure you know everything you need to achieve a great grade. We also have a Skills Coach who will do everything they can to help you. They will be the go between with regards to the Uni and your work.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The skills and knowledge I learned on the course include things that I can use in my role. I think it can make a big practical difference. It has helped me to see things from different points of view. The core skills align to my job and this also helped me to perform better.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
My work has lots of social activities away from the store. These include going to see musicals, shows and concerts. We plan meals out to different venues and we go to a wide variety of different cuisines. Some people in store take part in five a side football and they play against other stores.
Recommendations & Advice
Would you recommend ASDA to a friend?
Yes
Why?
Asda have been an amazing firm to work for. I have managed five different departments across the shop. I was lucky enough to be selected to go to the USA for a week. Asda offer so many training courses at so many different levels so there is something to everyone.
What tips or advice would you give to others applying to ASDA?
You apply for jobs online so it’s worth keeping a lookout for jobs in your area. Try to think of different customer service Scenarios that you have been involved in to use at interview. If you are lucky enough to gain employment the best thing you can do is to try and learn as many departments as possible so you can pick up overtime across the store.
