tech advisor Review
at Vodafone
Level 3 Apprenticeship
Customer Service
Liverpool
Review Submitted: May 2022
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
selling products, coaching the team, dealing with customer queries, learning new skills, improving customer experience, challenging working environments and methods, pushing for sales, supporting the store
To what extent do you enjoy your programme?
4/5
its been very enjoyable so far! its given me something to focus on
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
im still in the very early stages of the apprenticeship so not currently, but i am excited to see what it will bring!
Structure and Support
How well organised/structured is your programme?
4/5
good! i have been kept informed and have had good contact
How much support do you receive from your employer?
3/5
reasonable. its hard to balance the apprenticeship workload with the business of the store though and sometimes i feel like the apprenticeship isnt taken seriously
How much support do you receive from your training provider when working towards your qualifications?
3/5
again its really early days so this is hard to judge
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i think it will give me new skills to improve myself and my leadership style which will benefit the entire team
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
not currently, but this is something we are working on! my new senior role and management skills will aid to this opportunity
Recommendations & Advice
Would you recommend Vodafone to a friend?
Yes
Why?
great place to work! amazing company, very proud
What tips or advice would you give to others applying to Vodafone?
throw yourself into the experience, gain as much knowledge as you can, really focus on a passion and enthusiasm, stay motivated
