Operations Manager Review

Item: Operations Manager at Wickes PLC
Rating: 3.4
Author: Anonymous

at Wickes PLC

Level 3 Apprenticeship

Customer Service

Ware, Hertfordshire

Review Submitted: May 2022

Overall Rating

3.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3/5 - Overview of Role

4/5 - Skills Development

3/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

My role involves running and managing the store and colleagues. Implementing business requirements and coaching/training colleagues.

To what extent do you enjoy your programme?

3/5

I did enjoy learning new things and understand different perspectives and ways to approach different issues. I could be a lot to manage at times since I was still working full time while trying to complete the apprenticeship.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have developed some of my existing skills further and build upon my strengths however I have learnt many new things.

Structure and Support

How well organised/structured is your programme?

3/5

The communication could be improved. I do find between each organisation there was a lack of communication and understanding which mainly effects the apprentice.

How much support do you receive from your employer?

2/5

Once again this could be improved massively. Unfortunately the support was not the best, the apprentices in the store do not often get the time or resources they require. The stores also require further support as they are losing someone from their day to day team.

How much support do you receive from your training provider when working towards your qualifications?

4/5

This was good however it could be better. At the start of my apprenticeship I did end up with many different coaches until it finally settled down. Once I had one main one it was great and they were full of the experience required.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I do believe it has helped me to progress into my current role. I found it has benefited me a lot when dealing with difficult situations and when coaching colleagues.