Property Insurance Advisor Review
at Direct Line
Higher Level Apprenticeship
Insurance and Risk Management
Bromley Common
Review Submitted: May 2022
Overall Rating
3.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
2.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I have started to deal with live claims and being on the phones. the morning would be looking at the claim, scoping and calling the customer to settle. the afternoon i would be on the phones receiving calls and heling customers with their queries
To what extent do you enjoy your programme?
3/5
I enjoy my job and my tasks. I enjoy that every job is different and there is a variety. i enjoy the learning side but prefer the actual job role.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt many communication skills and listening skills from being on the phones. i have learnt insurance and building skills by learning the knowledge. i have learnt scoping skills which i use when dealing with a claim
Structure and Support
How well organised/structured is your programme?
4/5
my calendar is sorted for me and my days are organised for me
How much support do you receive from your employer?
2/5
I receive support from my mentor when i need it. he can answer any queries i have. i have recieved some negative support from my manager to do with the learning side.
How much support do you receive from your training provider when working towards your qualifications?
2/5
i have the workshops every other week and books and powerpoints are sent to me. i think more support and contact is needed. i believe we need more frequent workshops
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
my training does help me in my role because it gives me the necessary knowledge needed for the role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
i have experienced one networking event so far
Recommendations & Advice
Would you recommend Direct Line to a friend?
Yes
Why?
the employees benefits are brilliant and it is a good company to work for
What tips or advice would you give to others applying to Direct Line?
be yourself and show your personality and show that you want to learn.
Apprentice Customer Service adviser
at Direct Line
- Level 2 Apprenticeship
- Barnsley, South Yorkshire
-
4.3
