Customer advisor Review
at Direct Line
Level 3 Apprenticeship
Insurance and Risk Management
Crawley, West Sussex
Review Submitted: May 2022
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Back to back calls with customers, helping them with policy changes.
To what extent do you enjoy your programme?
4/5
I’m pretty neutral about it a job is a job. I like helping people but as with all the jobs there are ups and downs.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I learnt how to flex to a personality trait and deal with that customer based on their needs.
Structure and Support
How well organised/structured is your programme?
2/5
I am now mostly finished with my program there were times when it was really unorganised but since my new coach all was well organised.
How much support do you receive from your employer?
4/5
A lot, always get help when I need it and when there is space for improvement.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Since my last 2 coaches and with my new coach’s help and support they were both on point with helping me and really patient even went out of their way and offered help with all my courseworks.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Not sure as people without the qualifications are just as good as me with a qualification.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Always when there is more time off the phones. We have team meetings, team get togethers after work. Group chats as well as different yammer groups.
Recommendations & Advice
Would you recommend Direct Line to a friend?
Yes
Why?
It’s a great company that values it’s employees.
What tips or advice would you give to others applying to Direct Line?
Be open to people you work with. Don’t be afraid to ask for help.
Apprentice Customer Service adviser
at Direct Line
- Level 2 Apprenticeship
- Barnsley, South Yorkshire
-
4.3
