Operations Manager Review
at Wickes PLC
Level 3 Apprenticeship
Customer Service
Basingstoke
Review Submitted: May 2022
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My job role can be very reactive at times, meaning team priorities have to be quickly updated to ensure we are delivering safe, effective customer service.
To what extent do you enjoy your programme?
5/5
Being on the programme was a great way to develop myself, to ensure that i could be as effective as possible in my job role.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
The programme taught me essential management techniques and how to build trust with my colleagues
Structure and Support
How well organised/structured is your programme?
5/5
The programme was very organised, and was quickly adapted to ensure that the program could continue throughout the pandemic
How much support do you receive from your employer?
2/5
My store manager didnt approach me to discuss the programme, the progress i was making or check to see if i needed any support
How much support do you receive from your training provider when working towards your qualifications?
5/5
My mentors & facilitators made it very clear from day 1 of the programme that if we need support then reach out by phone and email. When support was requested they were always very understanding and empathetic and conducted regular check-ins on my wellbeing.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Whenever i am unsure on a particular area, i always review my learning diary to locate my learning resources to make sure im taking the best approach to deal with the circumstances
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Wickes PLC to a friend?
Yes
Why?
Wickes allows anyone who joins to company to upskill their employable skills such as communication, independence, team working etc.
What tips or advice would you give to others applying to Wickes PLC?
Review the development opportunities that wickes provide via the apprenticeship scheme, as i feel that this development area isnt talked about enough
Senior HR Services Administrator
at Wickes PLC
- Higher Level Apprenticeship
- Northampton, Northamptonshire
-
4.4
