Team Manager Review
at E.ON UK
Level 2 Apprenticeship
Customer Service
Nottingham
Review Submitted: April 2022
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Manage a group of front line support staff
To what extent do you enjoy your programme?
5/5
really enjoyed it
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
developed and understood theory's relating to existing skills and learnt some new techniques along the way
Structure and Support
How well organised/structured is your programme?
5/5
to begin with there was some confusion and was a little over complicated but after a break due to covid it was really well structured
How much support do you receive from your employer?
4/5
minimal -the programme was not introduced to middle management as effectively as it could have been and this impacted colleagues of mine having to struggle to find the time and capacity to work and do the course luckily i had fantastic managers who we very supporting
How much support do you receive from your training provider when working towards your qualifications?
5/5
again in the first part of the course the support was ok and minimal but after covid i had a new point of contact who was a dream she explained everything clearly and made sure that i understood what i needed to do to succeed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i feel that this gave me the confidence that i was doing and managing things in the right way
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
notreally
Recommendations & Advice
Would you recommend E.ON UK to a friend?
Yes
Why?
i have worked for them for 14 years and although they have some flaws they are a good company to work for they have come along way in the business modelling and put processes in place to support their staff
What tips or advice would you give to others applying to E.ON UK?
keep going , keep learning , maximise opportunities but learning from others
