Claims Advocate Review
at WTW
Level 3 Apprenticeship
Insurance and Risk Management
London
Review Submitted: March 2022
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As a Junior Claims Advocate for a big company in the Aviation Insurance Industry, a normal day for me typically includes things like acknowledging emails and forwarding them on asking for additional comments to a potential loss claim. Learning about the different types of aircraft and how things are operated. I use a software in my company to retrieve data that we may need. This data is helpful and can be sent internally, externally and overseas providing nothing is confidential. If it is confidential I make sure to retrieve the non-confidential versions of specifics we need. I meet up with other insurers, underwriters, loss adjustors and lawyers face to face in the market to discuss open claims or to attend a claims review. I also do projects for my team to make processes easier and create updated claims handling manuals.
To what extent do you enjoy your programme?
5/5
My work life balance is great. I don't feel suffocated with work and I don't feel overwhelmed working whilst studying too.
My team is fantastic. They're all so knowledgeable and supportive.
I do enjoy it and it exceeded my expectations upon joining.
My team is fantastic. They're all so knowledgeable and supportive.
I do enjoy it and it exceeded my expectations upon joining.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes definitely. I'm working towards my CII qualification which has lead me to learn lots more about insurance and how Lloyds are structured. I have also learnt lots of new things that are specific to my role, one example could be that I understand more about planes in general, the specific parts of a plane. I have also learnt a lot socially. How to interact with certain clients and types of people and how to professionally present myself.
Structure and Support
How well organised/structured is your programme?
3/5
Id say my programme is fairly organised. The introduction was clear and the training is good. However, you don't get long in-between exams to pass! You do get study days and lots of support systems are available.
How much support do you receive from your employer?
5/5
My manager supports me 100% in everything i do. My manager is very encouraging and a great role model to me. My mentor is also great. My mentor teaches me the most of what i know and do on a day to day basis. Any problems i know i can count on my team to always help me if they can.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I mostly enjoy it, the support is there but you do have to ask for it as they wont know you're in need of some support without saying.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Through studying to get my CII, i would say 90% of what I've learnt has some relation to my job role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are many extra curricular activates to attend widespread across all of our offices. You just need to sign up! I haven't attended any yet myself.
Recommendations & Advice
Would you recommend WTW to a friend?
Yes
Why?
WTW is a great company with great morals and ethics. WTW is innovative and are always looking for ways to improve. For example, our new Ultra-Violet WTW branding! WTW have mental health nurses and ambassadors as well as regular well being emails to ensure their staff are looked after. WTW do lots of charity work, allowing employees to have 1 day off a year (not using your annual leave) to volunteer somewhere to help a charity or cause. WTW is inclusive and diverse and a really friendly place to work.
What tips or advice would you give to others applying to WTW?
One top tip would be to be yourself. Don't be afraid to ask questions and get things wrong. Nothing is ever a dumb or wrong question . Be positive and join in any team activities if asked. One more piece of advice would be to not be afraid of what others think or what they are doing and you are not. Don't compare yourself to other apprentices. Everyone is different and has their own set of unique skills and great qualities as well as things they're not too great at. We're all human.
