Inbound Sales Advisor Review
at Virgin Media O2
Level 2 Apprenticeship
Marketing
Manchester
Review Submitted: March 2022
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Answering incoming calls from potential new customers. Understanding the customers current situation, issues with current supplier, real reason for wanting to change supplier, closing down the deal and getting the customer to join Virgin Media with a fantastic new TV Package.
To what extent do you enjoy your programme?
5/5
I have really enjoyed the fact i will become qualified whilst earning really good money. I work hard and benefit financially, which sees me as a top 20% performer, which in turn is exciting.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Listening is a major part to this role, upselling at various parts of the call is a new skill i have learnt.
Structure and Support
How well organised/structured is your programme?
5/5
Weekly contact with Seetec, may sound alot but its fantastic as it keeps you on track, so easy to get distracted with the day job.
Seetec really have a grip of this apprenticship, i couldnt do this course without the help and drive from Seetec.
Seetec really have a grip of this apprenticship, i couldnt do this course without the help and drive from Seetec.
How much support do you receive from your employer?
5/5
I was introduced to Virgin Media from an internal friend who personally recommend this company. I am so so glad i joined, the work and home life is brill. Benefits from Discounts on TV Packages, Health and dentist private care, then my manager is just fab,.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Monthly is the usually frequency for the contact, i personally found little bites weekly suited me more and seetec were more than happy to work with me and could identify this works for them too
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
For me, my trainer actually worked for Virgin Media in the past and therefore i believe has greatly helped me, as she had learnt skills which i have been able to use.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I have recently become a volunteer for elderly people, which has come directly through Virgin media.
Recommendations & Advice
Would you recommend Virgin Media O2 to a friend?
Yes
Why?
All the above.
What tips or advice would you give to others applying to Virgin Media O2?
Be prepared to work hard and enjoy what you get in the back pocket.
