Apprentice Supervisor Review
at Savers
Level 3 Apprenticeship
Customer Service
Birmingham
Review Submitted: March 2022
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role consists of 80% training/ shop floor work & 20% study time. A usual week would be opening & closing the shop, serving customers, completing weekly paperwork using the HHT, dealing with cash management & team performance throughout. At some point in the week I would also complete an hours written work on my study training, these are modules to support my learning.
To what extent do you enjoy your programme?
4/5
I enjoy the program, from the apprentice team side it is amazing, the support is always there. Apprentice tutors go above and beyond to help support your learning and support with anything you might need. This always makes me feel secure and more confident in my role knowing I have that support.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I’ve learned new skills since working for savers. I’ve learned how to deal with difficult situations, how to engage a team, how to effective motivate and communicate within the team. As well as this I have developed my communication skills and become more confident when speaking to customers.
Structure and Support
How well organised/structured is your programme?
3/5
From the apprenticeship team the organisation of the programme is amazing, if it was based solely on that I would rate it 10 stars. However there needs to be more communication between the apprenticeship team & store management teams. Throughout my apprenticeships completed at savers my training hasn’t been taken seriously and sometimes completely overlooked, I believe this would be improved if there was more involvement.
How much support do you receive from your employer?
2/5
Support from my employer is limited, I think there’s a lack of understanding of the importance of upkeep of study and training time. More times than not, work will be backlogged and incomplete due to staff levels not being there, and there not being enough hours to have the bare minimum of uninterrupted study time (1 hour a week) let alone shop training.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The support from the training providers is amazing, I’ve never found it difficult to get questions answered if needed. The workshops we have are also very useful as it gives us chance to meet other apprentices and learn together. We’re given very useful resources to assist which come in handy.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The training provider has provided all the information needed for me to be able to understand and excel in my role. It’s increased my confidence and knowledge of the business and I’ve become much more confident within my role, which has lead to being a better team member.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
There aren’t any extra curricular activities in relation to work. There are management meetings, and training for management but nothing that would apply to me. Pre corona there were face to face work shops for apprentices to meet and complete training together, these have apprentices from across the area to meet & it was really helpful to speak to people doing the same qualification.
Recommendations & Advice
Would you recommend Savers to a friend?
Yes
Why?
Overall I would recommend savers, they’ve provided an opportunity for me to progress in management which isn’t something that you get with every company. The quality of the training provider is very professional and friendly which is the deciding factor, stores need to do more in support for both the apprentices and the training provider but overall I think the scheme is really good.
What tips or advice would you give to others applying to Savers?
I would say to be consistent with training, try and have a schedule you can stick to to ensure work is completed to a high standard and so store management teams know what to expect and how to support you. I would also say he confident in your performance because it improves overtime without even noticing.
