claims handler Review
at RSA Group
Level 3 Apprenticeship
Insurance and Risk Management
Halifax
Review Submitted: March 2022
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am a claims handler - i primarily answer calls - provide policy holders with repairs to their vehicles/ sort out hire vehicles for them. I log new claims, i deal with queries with various supplies, i also manage my own complaints, provide customer service and deal with calls about existing claims.
To what extent do you enjoy your programme?
3/5
I enjoy my programme as because it links in with my job role, i am able to use it on a day to day basis and it has helped me on a few times deal with my claims handling role - Something i have learnt will come up and i will be able to deal with it. I also find it interesting to learn about different types of insurance as it helps me understand it in the real world.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt various new skills, i am a lot more confident when talking to both colleagues and customers as i have improved my communication skills. I have learnt more technical skills about insurance, processes and claims handling. I have also been able to improve on my training skills as i have helped out in academy settings on a few occasions.
Structure and Support
How well organised/structured is your programme?
3/5
I have actually bene on two maternity leaves throughout the duration of the programme and have not had a back to work meeting yet as i have only just come back from my second maternity leave but based on my experiences beforehand i think it was fairly organised. if i got stuck i always knew i could email my talent coach
How much support do you receive from your employer?
3/5
My employer does allow me time for self study and if i need things booking out then they are quite quick to get this scheduled into my diary. If i needed help with anything i think my team leader would help me or assist me in finding out who can help if they dont know.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I think we receive support where possible - with COVID i think its been trickier as we are no longer meeting face to face so it can feel like you sometimes are doing it alone. I have a new talent coach since i got back off maternity leave so i can not comment on that however i think that if we need help we can always send emails - request extra mettings if necessary.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think that it massively helps because it explains numerous areas of insurance - i work in the claims but i also have learnt about the underwriting side of insurance etc - this helps when dealing with claims and understanding how they work alongside the policy. And it helps speak to Policy holders with more confidence as you know a little bit more about the world of insurance.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I think there are a few, i personally am not a member but i think theres a group for people who are carers for people so they can allspeak together and know they are not alone which i think is brilliant. I think there might be another group for mothers/fathers. we also have team activities that we all do - not sure if this is included in extra-currucular.
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
I would recommend it mainly based on the fact that i think there are a lot of opportunities within the company. You can have opportunities to work in claims - customer facing, or you could go into training, managing a team, even go from motor claims to home claims. I also always think its great working with others and in a team.
What tips or advice would you give to others applying to RSA Group?
I would suggest researching a little bit about insurance and also having strong customer service skills as the customer is always at the heart of everything they do and usually you are on the phones speaking to lots of customers per day. I would also advise that they good communication skills in relation to speaking to managers/leaders/colleagues.
