Claims Handler Review
at RSA Group
Level 3 Apprenticeship
Finance
Liverpool
Review Submitted: March 2022
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Reviewing motor insurance claims with personal injury. Reviewing liability, responding to solicitors. Speaking with customers to obtain their version of events. Making decisions on whether to defend a claim.
To what extent do you enjoy your programme?
5/5
Very much enjoy the programme. Increasing my knowledge, experience and confidence.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Negotiation, Maths, English, accountability, Conduct Risk, Insurance Market. customer service
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured, monthly meeting with provider as well as continued support.
How much support do you receive from your employer?
2/5
At the beginning of the apprenticeship received regular of the job time. Over time this was reduced dramatically which had a negative affect on my off the job & study time.
How much support do you receive from your training provider when working towards your qualifications?
5/5
the provider are great. Always there if I have any questions or am unsure of anything. Very supportive, professional and easy to talk to.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
increased knowledge, experience, confidence
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
they have the occasional get together however has reduced a lot since covid.
Recommendations & Advice
Would you recommend RSA Group to a friend?
No
Why?
When I first joined over 10 years ago, it was a great place to work. However over time benefits have eroded and the pay is not really competitive.
What tips or advice would you give to others applying to RSA Group?
Embrace being yourself. Do no change who you are as this is very important for a diverse inclusive workforce.
