Claims Handler Review
at RSA Group
Level 3 Apprenticeship
Insurance and Risk Management
Halifax
Review Submitted: March 2022
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
On a day to day basis as a claims handler, i deal with policy holders who have enquiries on liability as well as speaking to solicitors, councils etc.
I have to make timely informed decisions on who we deem to be at fault for a motor collision. We then raise payments to different parties based on who is at fault.
I have to make timely informed decisions on who we deem to be at fault for a motor collision. We then raise payments to different parties based on who is at fault.
To what extent do you enjoy your programme?
5/5
I believe the program has been a great way into multiple departments in the company which i possibly never would of had chance to work in without the apprenticeship.
From all the different departments a have a wide range of knowlege on multiple aspects of motor claims which makes it more enjoyable.
From all the different departments a have a wide range of knowlege on multiple aspects of motor claims which makes it more enjoyable.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have definitely improved my time managing skills and motivation to work on my own without being prompted.
With Covid 19 and working from home often i have had to adapt to a new way of working and assist my leader with monitoring team performance via excell spreadsheets which i had never done before.
With Covid 19 and working from home often i have had to adapt to a new way of working and assist my leader with monitoring team performance via excell spreadsheets which i had never done before.
Structure and Support
How well organised/structured is your programme?
5/5
The program is strucured very well, i have a meeting with my talent coach every 6 weeks to catch up with each other and talk about progression on targets that have been set and a generic wellbeing chat.
We also exchange emails frequently and my talent coach is very approachable to speak about any difficulties i may have
We also exchange emails frequently and my talent coach is very approachable to speak about any difficulties i may have
How much support do you receive from your employer?
5/5
My employer is very supportive with my apparenticeship, i have a mentor who i frequently send updates of my progression too.
My mentor also joins the kaplan calls and makes sure that i am on track with everything and that i am doing everything i can to be successful in the coursework and exams
My mentor also joins the kaplan calls and makes sure that i am on track with everything and that i am doing everything i can to be successful in the coursework and exams
How much support do you receive from your training provider when working towards your qualifications?
5/5
As previously mentioned i recieve a great deal of support from my training provider kaplan. They assist me with any queries i have or topics/chapters that i am struggling on.
They also have an online learning platform called mykapapp which has exam questions and revision material which helps prepare for exams
They also have an online learning platform called mykapapp which has exam questions and revision material which helps prepare for exams
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
kaplans assistance helps greatly in my role. I feel much better knowing they are helping me in every way, it almost adds a peace of mind element to my role. Within my actual role many exam related questions and material have actually helped me in real life scenarios in claims.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Within my work there isnt as such many sports events, however within my team everone is sociable and are more than happy to meet outside work for food/drinks.
In a way this helps to get to know them better as a person and makes the office enviroment much higher in moralle
In a way this helps to get to know them better as a person and makes the office enviroment much higher in moralle
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
I have recommended RSA Insurance to a few friends due to the family like enviroment that it has and also due to its job satisfaction.
The many roles accross the company also offer this benefit and the competetive pay rate compared to competitors is also an added benefit to the job role as well as the bonus/pension funds.
The many roles accross the company also offer this benefit and the competetive pay rate compared to competitors is also an added benefit to the job role as well as the bonus/pension funds.
What tips or advice would you give to others applying to RSA Group?
For anyone applying to RSA insurance i would give the advice of trying to learn the job in small parts and try absorb as much information as you can. Shadowing people/listening to others and be willing to learn.
When i first started i felt quite overwhelmed with the amount of information thrown at me, but with hard work it is pretty easy to grasp
When i first started i felt quite overwhelmed with the amount of information thrown at me, but with hard work it is pretty easy to grasp
