Team Manager Review
at E.ON UK
Level 3 Apprenticeship
Customer Service
Nottingham
Review Submitted: March 2022
Overall Rating
3.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
4/5
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Skills Development
2.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Team manager for the energy sector looking after 14 advisers taking inbound calls form vulnerable people in debt to offer solutions and services to help them become and remain debt free, liaising with third parties such as Ste change and the FCA. Including all performance, and Coaching and HR management.
To what extent do you enjoy your programme?
2/5
I did not enjoy it at the beginning as i had 3 different tutors with different exceptions set upon me and there was no support within the business to allow me the time to work upon my apprenticeship, as time went on i had a new coach and she was brilliant and this encouraged me to be assertive with my employer
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
the project management overview was very good and helped me become more organised and methodical in planning and delivering projects. Maslow hierarchy of needs has been very interesting and helps me have a better understanding of my peoples needs. VARK and unconscious bias also has helped me in my role
Structure and Support
How well organised/structured is your programme?
2/5
In the beginning not at all, my business nor I, were not aware of the time scales i was required to do the course work and this left me getting very behind my tutor did not reply to emails or calls after the pandemic i needed to do a lot of catching up and my final tutor helped me massively and we became very organised
How much support do you receive from your employer?
2/5
in the beginning my employer was not engaged with the training, this came from the wider business and my direct line managers were not in support of the time i needed away from the day to day activities to work upon my NVQ, once i became more assertive they supported my learning schedule so i could complete the work
How much support do you receive from your training provider when working towards your qualifications?
2/5
again it was a mixed journey very poor in the beginning and then once i restarted my apprenticeship after the pandemic break i had a new coach who was massively supportive and helped me gain a distinction, if i had an effective coach from the beginning i would not have had such a backlog on restarting
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have a broader understanding of learning and communication styles allowing me to more efficient in delivering messages and training new processes, personally my time management is much better with the tools i have been provided and this allows me to have a better work life balance and bring a more effective approach to my day to day work
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We have only just come out of a pandemic and are all still working at home, although the restrictions are being lifted a lot we do not arrange social events, unless on a personal basis. prior to the pandemic we had the sports and social club which would organise events such as day trips
Recommendations & Advice
Would you recommend E.ON UK to a friend?
No
Why?
Eon are moving their customers to a new company and Eon Uk is closing therefore a recommendation would be pointless, i am waiting for redundancy as we slowly close all our processes down. i do not know how the new company operates so can not endorse them at this stage
What tips or advice would you give to others applying to E.ON UK?
Eon historically used the STAR model for interviewing, however as i have outlined above we are not recruiting currently, Eons new company will have a structure for interviewing, which i have not experienced but i have been advised they sue the traffic light system. As with any job the best advice is to do some research on the company and business unit
