Account Manager Review

In my role I support customers with their existing agreements. This means working with customers through emails and phone calls on inbound demand. I also manage my own portfolio of accounts and it is my job to keep these customers up to date by dealing with outbound demand. I am also involved in numerous projects throughout the department.

The onboarding process here is great for all staff, however it is even more focused for apprentices. There is great support from Team Leaders and Mentors with both work and studying. There is internal training programs which are good and provide plenty of opportunity to develop yourself. There are also projects going on throughout the business which give you the opportunity to put your new skills to practice.

The support here is great. Team leaders will have time to support you with the work and with your development plans. There is also support from a mentor who will assist with University work and understand your progress with this side of the program. Team Leaders will also always give enough time to complete university work if needed.

Support from Manchester Metropolitan University is good. They have regular office hours to discuss any assignments if you need to, as well as assignment work shops built into the sessions. There is also a skills coach who helps bridge the gap between university work and your day to day role.

In my day to day role I have definitely implemented some learning from university to my job role. Not everything does apply and sometimes it can be difficult to apply based on this. I have also had to spend a lot of time learning my industry and learning about other parts of the business so that I can complete certain assignments, which helps give good knowledge.

Yes

Overall I think that First Response is a brilliant company to work for. They provide plenty of training and development opportunities and have good salary and benefits. Often they reward loyalty making you not want to leave. The staff there are helpful, especially when you are new and the team leaders always support you.