Service manager Review
at ASDA
Degree Apprenticeship
Customer Service
Leeds
Review Submitted: February 2022
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Service manager who looks after the customer experience in store and engages coleagues to improve the overall service to the customer.
To what extent do you enjoy your programme?
5/5
It great to know different people from different back grounds which can shape your views and opinions whilst taking in other influences to build yours. Networking can help affirm learning as all members on cohort at at different stages and interpretive things at different levels
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Knowledge has improved my understanding and driven my confidence in leading my colleagues, It has given me stretch in what I was comfortable doing but doing more and reaching a wider audience such as indirect reports
Structure and Support
How well organised/structured is your programme?
5/5
very good, learning resources all available of moodle and lecturers at the end of the computer willing to use teams to connect. Block learning back up with weekly activities which builds on the knowledge gained
How much support do you receive from your employer?
4/5
Get all the support and advice needed from line manager or peers, showing an interest in what I am doing. To a point where the area manager questions me on what I have learnt and how I can relate into business conditions
How much support do you receive from your training provider when working towards your qualifications?
5/5
All what I required but also get a mentor support where I am on track but also using what I am getting and putting it forward
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has improved my knowledge and backs up experiences, which driven my confidence to lead and influences others that I directly work with and those that around my hierarchy.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Stamma helpline, communication and engagement with others to improve my communication which influences my style of leadership behaviours.
Recommendations & Advice
Would you recommend ASDA to a friend?
Yes
Why?
Provides a great starting point for work, access to options for those that want to get on and has the support, and training to drive continuous improvement by coaching feedback on the job,
What tips or advice would you give to others applying to ASDA?
Thinking in the style of behaviours to promote yourself, experience will show when engaging with other
