Claims Handler Review
at RSA Group
Level 3 Apprenticeship
Insurance and Risk Management
Peterborough
Review Submitted: February 2022
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to handle claims by using phone and email communication, this can include setting up new claims or dealing with existing claims, as well as communicating with suppliers and customers to make sure the settlement is right for them and that I get the best outcome for the policyholders.
To what extent do you enjoy your programme?
5/5
The programme was good, my talent coach provided me with a lot of support and regular catch up's by phone and by email and always laid things out for me in a way that I could understand. The work itself was hard sometimes but there was always material that helped break it down and a lot of sessions put on to help understand it.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have definitely improved on my communication skills by having to speak with people everyday, this can include customers and also colleagues and suppliers. Another skill I have improved on is my organisation which means I am able to plan my day right to make sure no tasks or work gets missed out and is done when it needs to be done.
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised, as previously mentioned there is constant support from my talent coach which feels very 1-2-1 as it is set out in a way I can understand it and the structure of how the studying and exams were set out was also very good as we had a clear roadmap of what needed to be done and when.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer and they make sure I am getting my off the job time to complete my apprenticeship, as well as making sure I have any meetings booked out for my talent coach or for studying. I also liked that my manager was also very involved in the process and even attended meetings with me.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my training provider, and when I was studying for my exams, they made sure I had lots of extra practice exams to help the way I study, and I noticed from my peers who were also doing the same apprenticeship, it was tailored to how they found it best to study as well.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
100%, it gives me that extra knowledge of insurance and why the processes are as they are and gives me that extra edge to help explain these processes to our customers and also allows me to be a technical person to refer to for my peers. The qualification was tailored to be very suitable for my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Pre-covid there was always something going on at work, however with the restrictions this has been less so, although there have been a few events that we can participate to from home and even Teams lunches to catch up with our own colleagues and managers - there is also talk of starting up volunteer days again.
Recommendations & Advice
Would you recommend RSA Group to a friend?
Yes
Why?
I think they are a fantastic employer that truly cares for the employees and doesn't view them as just a number as many other places do, there is a lot of support in place and many benefits to choose from. The people also make work amazing and there is not a single person you cannot speak to freely.
What tips or advice would you give to others applying to RSA Group?
Make sure to be prepared for the interview especially in terms of STAR (situation, task, action, resolution) answers as the interviewers absolutely love that, and make sure to put your best self forward by making sure to have a few different examples in terms of team work and also customer service.
