Kitchen & Bathroom Adviser Review

Item: Kitchen & Bathroom Adviser at Wickes PLC
Rating: 4.7
Author: Anonymous

at Wickes PLC

Level 3 Apprenticeship

Graphic Design

Guildford, Surrey

Review Submitted: November 2021

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

A general day is coming into work and tidying the showroom making sure all displays, samples and desks are set up for the day. I then read and reply to emails, answer phone calls, sort and issues and talk to customers regarding products. I also take leads for the designers, putting their information into the system and taking bookings.

To what extent do you enjoy your programme?

5/5

I enjoy learning and gaining more knowledge and experience in all areas of my job, its always a good feeling when I can answer customer questions confidently and correctly. I also enjoy the design aspect of it on CAD and enjoy giving great customer service and a great customer experience.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I have definitely learnt a lot from this course, especially in terms of the customer journey, cad and product knowledge. Before I did not know too much regarding the customer journey so this was very interesting. I knew nothing about designing and using the CAD software so this was great and I am looking forward to the advanced cad session.

Structure and Support

How well organised/structured is your programme?

5/5

I really like how each module is split up and categorised. Each month their is a new topic, new webinars and deadlines to attend and meet which I feel is really good for the structure. Also this is all planned well in advanced so I know what is coming up and can stay on top of it.

How much support do you receive from your employer?

4/5

I receive really good support, my apprenticeship coach is always a email away and is very helpful and understanding. I feel like my work colleagues and management team could support a bit better but there is a lot going on in our store so it is very busy sometimes, however they are great help if I have any questions.

How much support do you receive from your training provider when working towards your qualifications?

5/5

My training provider is great, very well organised and always there if I have any questions. She also does the webinar lessons which are very informative and answers any questions that I have. Also helps me with great advice, tips and feedback. Very supportive and a awesome and lovely lady. [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions]

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

My product knowledge has massively improved due to learning from the course, especially when attending specific lessons on different brands and products. Also this has helped my confidence when approaching customers as I know that I can answer their questions and if I cant then I can learn from that for the future.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

Not really, apart from the christmas party or the occasional leaving do. My mentor however has invited me to the festival for apprentices in February which sounds interesting!

Recommendations & Advice

Would you recommend Wickes PLC to a friend?

Yes

Why?

I really enjoy my job, I feel if someone is interested and generally cares about customers, their experience and developing themselves then this is a great job to get involved in and progress as a career.